Coronavirus - Service Updates

During this unprecedented and challenging time things are rapidly changing for our customers and for BTLS. We are releasing communications to assist and support you via our website, email and the Lancashire County Council (LCC) Schools Portal. Please see below table as a point of reference:

Date issued Communication Title Channel of publication
07.07.20 Free Access and Special Offer for Espresso Pupils At Home LCC Schools Portal
04.06.20 Technician Support Services Update June 2020 LCC Schools Portal
25.05.20 FREE Access to Discovery Education Espresso Pupils At Home Extended LCC Schools Portal
01.05.20 Technician Support for Curriculum Networks Update LCC Schools Portal
26.03.20 Important Update - SIMS, FMS & Discover, Spring Upgrade LCC Schools Portal
26.03.20 Technical Support Visits - Changes due to Coronavirus Email and LCC Schools Portal
23.03.20 FREE Access to Discovery Education Espresso Pupils At Home Email and LCC Schools Portal
23.03.20 Remote Working Update for Schools Email to Blackpool and Cumbria schools
20.03.20 Remote Learning (Covid-19) Options to Manage Microsoft Teams in Office365 Email and LCC Schools Portal
20.03.20 Support to Schools Update LCC Schools Portal
18.03.20 ICT Notification - Disruption to SGD, 7am to 8am Thursday 19 March 2020 LCC Schools Portal


Please also see below guidance and changes regarding other supported products, that have been released via the LCC Schools Portal and/or published on this site:

 

Date issued Communication Title
19.05.20 Primary Assessment Wizards 2020
18.05.20 Secondary Schools: Recording of Preliminary Exam Results in SIMS for Summer 2020
15.05.20 SIMS Nova T6 Timetable Information
30.03.20 Refunds and Ringfencing of Settlement Funds.pdf
24.03.20 SIMS, FMS and Discover Spring 7.192 Upgrade
23.03.20 ParentPay Advice to Closing Schools.pdf
20.03.20 ParentPay Updated Advice Dinner Money Refunds
18.03.20 ParentPay Covid.pdf
18.03.20 How to Add an Exceptional Circumstance in SIMS.net

Please contact us if you require any more information or assistance:

 

For all technical and service support:

Self Service:   https://education.btlancashire.co.uk/my-incidents.aspx

Telephone:      0300 123 6797 (Option 1) (8am to 6pm Monday to Friday)

 

To find out more about your current service features, additional options, in progress orders or to enquire about your SLA or billing:

Email:             educationsales@btlancashire.co.uk or alternatively

Telephone:      0300 123 6797 Option 2