Coronavirus - Service Updates

During this unprecedented and challenging time things are rapidly changing for our customers and for BTLS. We are releasing communications to assist and support you via our website, email and the Lancashire Schools' Portal. Please see below table as a point of reference:

Date issued Communication Title Channel of publication
11.11.20 ICT Notification - Unavailability of Secure Global Desktop (SGD), 7am to 9am, Sunday 06 December & 6pm to 7pm on Tuesday 08 December 2020 Lancashire Schools' Portal
05.10.20 ICT Notification - Unavailability of Secure Global Desktop (SGD), 7am to 10am, Sunday 11 October 2020 Email/Lancashire Schools' Portal
29.09.20 DfE Funding to Setup Pupils in Microsft Teams Lancashire Schools' Portal
14.09.20 Response to DfE-NCSC Circular warning of Increased Ransomware Attacks in Schools Email/Lancashire Schools' Portal
28.08.20 Visits to Schools during Coronavirus Epidemic Update (September 2020) Email/Lancashire Schools' Portal
07.07.20 Free Access and Special Offer for Espresso Pupils At Home Lancashire Schools' Portal
04.06.20 Technician Support Services Update June 2020 Lancashire Schools' Portal
25.05.20 FREE Access to Discovery Education Espresso Pupils At Home Extended Lancashire Schools' Portal
01.05.20 Technician Support for Curriculum Networks Update Lancashire Schools' Portal
26.03.20 Important Update - SIMS, FMS & Discover, Spring Upgrade Lancashire Schools' Portal
26.03.20 Technical Support Visits - Changes due to Coronavirus Email and Lancashire Schools' Portal
23.03.20 FREE Access to Discovery Education Espresso Pupils At Home Email and Lancashire Schools' Portal
23.03.20 Remote Working Update for Schools Email to Blackpool and Cumbria schools
20.03.20 Remote Learning (Covid-19) Options to Manage Microsoft Teams in Office365 Email and Lancashire Schools' Portal
20.03.20 Support to Schools Update Lancashire Schools' Portal
18.03.20 ICT Notification - Disruption to SGD, 7am to 8am Thursday 19 March 2020 Lancashire Schools' Portal


Please also see below guidance and changes regarding other supported products, that have been released via the Lancashire Schools' Portal and/or published on this site:

 

Date issued Communication Title
14.07.20  IMPORTANT SIMS, FMS and Discover Summer 7.194 Upgrade 
13.07.20  SIMS Exams Results Preparation Service 
25.06.20  SIMS Housekeeping Webinar Recording and Documentation 
22.06.20  SIMS, FMS and Discover Summer 7.194 Upgrade Pre-release Information 
15.06.20  Making temporary attendance codes 7, 8 and 9 available for entry in SIMS    
19.05.20 Primary Assessment Wizards 2020
18.05.20 Secondary Schools: Recording of Preliminary Exam Results in SIMS for Summer 2020
15.05.20 SIMS Nova T6 Timetable Information
30.03.20 Refunds and Ringfencing of Settlement Funds.pdf
24.03.20 SIMS, FMS and Discover Spring 7.192 Upgrade
23.03.20 ParentPay Advice to Closing Schools.pdf
20.03.20 ParentPay Updated Advice Dinner Money Refunds
18.03.20 ParentPay Covid.pdf
18.03.20 How to Add an Exceptional Circumstance in SIMS.net

Please contact us if you require any more information or assistance:

 

For all technical and service support:

Self Service:   https://education.btlancashire.co.uk/my-incidents.aspx

Telephone:      0300 123 6797 (Option 1) (8am to 6pm Monday to Friday)

 

To find out more about your current service features, additional options, in progress orders or to enquire about your SLA or billing:

Email:             educationsales@btlancashire.co.uk or alternatively

Telephone:      0300 123 6797 Option 2