2019/2020 Service Definition

Groupcall Messenger (Schools' Texting Service)

About the Service

Groupcall Messenger is a third party software package that allows schools to send text, voice, tweets, push notifications and email messages to parents, staff or other contacts for a subscription fee.

Groupcall Messenger includes the Xpressions app for parents, allowing parents to receive and view information directly on their mobile phones (Apple iOS and Android smart phones), saving your school money on text fees.

Groupcall Messenger has been independently proven to help reduce truancy in schools. It improves communications between school and parents and reduces administration time and costs when sending out communications to parents.

What are the benefits?

  • Rapid Contact In Event of an Emergency
    Groupcall Messenger enables schools to contact large groups of parents via text, voice, email and Twitter in a matter of seconds even when access to the school office is restricted. In addition, you also have the option to send messages at a scheduled date / time.
  • Improves the Safety and Security of Pupils
    By alerting parents early to a child's absence and confirming if it is genuine.
  • Provides Cost Effective Routine Communication
    Whether it's "the football match is cancelled" or "don't forget its parents' evening tomorrow", Groupcall enables schools to contact large groups of parents quickly, efficiently and cost effectively.
  • Keeps Kids in School
    Groupcall Messenger has been shown to reduce truancy by almost 30% in some authorities and by more than 50% in some individual schools.
  • Reduces Time Spent by Administration Staff
    Groupcall Messenger reads information direct from the school's management system (MIS) and, by automatically sending messages, avoids staff making potentially time-consuming calls manually.
  • Cuts School Bills
    The cost of sending voice or SMS messages sent to mobiles and landlines dramatically cuts down time spent on the phone.
  • Improves Communication with Non-English Speaking Families
    Groupcall Messenger can auto translate any email and text into 64 'Google' approved languages. Meaning all families, regardless of their mother tongue, can be included in school communication, whether routine or emergency. The system will even translate any responses back to English.
  • No Change of Computers or Telephony Needed
    Groupcall Messenger conforms to EU data protection requirements and is 100% web-based with a simple user interface. Groupcall are the only parental communication provider with ISO27001 data security accreditation.

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