2019/2020 Service Definition

Back-up Internet Connections

About the Service

Our Back-up Internet Connection service provides continuity in the event of a failure of your main internet connection. A variety of different bandwidth options are available including our Superfast Broadband for Schools, radio or fibre connections. Each provides a second connection as a back-up to your school's main broadband connection. This service, similar to our Broadband service, is offered as a managed service with full support.

Many of the services schools use on a daily basis are moving to cloud and online solutions. The provision of a backup link ensures schools can access these in the event of primary link failure.

A Back-up Internet Connection provides peace of mind and ensures the schools internet connectivity. Therefore access to online resources continues to run in the event of a failure to the schools primary internet connection

What are the benefits?

• Reduction in potential downtime if the school's main internet connection fails.
• Increased availability of your school's critical systems that use the internet.
• Options to add increasing levels of resilience and reductions to potential single point of failure, subject to budget available.

What's Included?

Service Features

Feature Description Options

Back-up Internet Connection

Our back-up connections are offered at a range of bandwidths, like the main connections that we offer. (If you choose a lower speed than your main feed, your service may be degraded while running on the back-up connection compared to normal operation.) 

  • Additional internet connection for your school with options based on a range of technical solutions.
  • Reduce the risk of total internet failure
  • Reduce the risk to your school's critical systems that use the internet

Superfast Broadband (FTTC/FTTP)

  • Up to 80Mbps download/up to 20Mbps upload.

Ultrafast Broadband (FTTPoD)

  • Up to 160Mbps download/up to 30Mbps upload or 330Mbps download / 50Mbps upload.

Symmetrical Fibre

  • 100Mbps using a second leased line fibre connection.


  • 10Mbps service.
  • Radio link to another CLEO network distribution point
Options can be requested for either failover or always live service.
All options subject to survey, design and geographical availability.

Backup Router

  • A second router to act as a failover to the primary (options for automatic or manual switchover can be quoted for). 
  • A second router is recommended to remove a single point of failure at the router.
  • Can be in the existing comms cabinet (space permitting) or an alternative cabinet on-site
  • Can be installed at another site or building along with the back-up connection for enhanced resilience.