2019/2020 Service Definition

Remote Data Backup (RBUSS)

About the Service

Our Remote Data Backup (RBUSS) is a secure, ISO certified, cloud-hosted backup service suitable for all schools with options to protect both administration and curriculum data.

What are the benefits?

  • The service enables your school to protect important data using a secure, encrypted and cost effective off-site backup service.
  • No backup hardware is needed on-site, so no more worrying about retrieving data from tapes or whether your backup data is secure – quick and easy data recovery is built in for excellent disaster recovery and business continuity. It removes the requirement to purchase, manage and maintain local backup solutions.
  • It helps your school comply with its obligations under the Data Protection Act, GDPR and comply with the Information Commissioner's Office (ICO) best practice guidance.
  • If your school is using a locally installed Capita SIMS system, this is currently the only Capita approved system for backing up SIMS data.
  • The RBUSS service automatically carries out daily backups of your school's servers, PCs or laptops via a Capita SIMS approved backup service certified to ISO27001 and ISO9001 standards.
  • Backups are encrypted before leaving school and are securely transferred and stored in two separate UK-based data centres, providing security and recoverability of critical school data.
  • As well as being used to backup business critical information in SIMS and Finance 6 data backup (to help meet the Schools Financial Value Standard SFVS), it can also be used to back up all admin files, curriculum data or any chosen files or folders.
  • RBUSS is monitored daily, with reports indicating success or failure of scheduled backups checked to ensure smooth running of the backup service.

What's Included?

Service Features

Feature Description

Remote Backup

Provision and configuration of software to enable a daily Remote Backup including SIMS, Finance FMS, selection of standard files and exclusion filters etc. The software can be installed and configured on the school's curriculum server, administration servers, PCs or laptops, dependent on the individual school's need.

Offsite Storage

Data is stored in a secure off-site storage which automatically stores and replicates two copies of your data. The amount of data that can be stored will depend on the individual school's requirements. See the table below for more details.

Data Recovery

Data can be recovered from any restore point within the last 90 days and potentially up to a maximum of 120 days dependent on the date that the backup was taken.

Administration

RBUSS is monitored daily, with reports created indicating success or failure of scheduled backups. Incidents are logged for any failures and schools are contacted to advise them of the failure and any issues are resolved, where possible, at first contact. Schools can contact BTLS if they need support amending backup selection lists and restoring corrupt or deleted files (within the Data Recovery window).

Remote Backup Service Options

Option Storage Capacity Details

Whole School Backup Option

This is a good option for schools with data on multiple servers or desktops. Typically secondary schools and larger primary schools will benefit from this option

Storage bundles available:

300GB

500GB

750GB

1TB

1.5TB

2TB

2.5TB

This service provides unlimited server licences and plugins enabling schools to backup multiple servers and data, it can be purchased as an upgrade from our other services. Plugins included with this option are:

  • MS SQL
  • Script
  • SIMS
  • System State (this is included within the server licence)
  • MS Exchange
  • Desktop

The service will be configured to back up the system state and SIMS data. Additional files and folders can be selected, including user data that the school needs to back up. For schools moving from the Combined Admin/Curric Backup this service is only available if you increase your data storage band.

Administration / SIMS Server Backup Options (25 ‐ 100 GB) 

Storage bundles available:

25GB

50GB

75GB

100GB

Most Primary schools require approximately 25GB to back up SIMS data only. The storage capacity for Secondary schools will vary but most will require 50GB to back up their SIMS data only. 

This option includes the appropriate server licence, SIMS plug-in and secure offsite storage which automatically stores and replicates two copies of your data. The service will be configured to back up the system state and SIMS data. 

Additional files and folders can be selected, including user data that the school needs to back up. 

Combined Administration and Curriculum Server Backup Option 

(Existing Customers only) 

Storage bundles available:

200GB

300GB

500GB

750GB

1TB

Most Primary schools require 200GB to 500GB for this service. 

The service will be configured to back up the system state and SIMS data. Additional files and folders can be selected, including user data that the school needs to back up. 

For existing customers on this service who need to increase their data storage we recommend upgrading to a higher capacity option on our Whole School Backup service. 

Key Staff Laptop or PC Data Backup Options 

(Existing Customers only) 

Storage bundles available:

5GB

10GB

20GB

50GB

100GB

This service is only available to schools who already subscribe to this service and subscribe to either the admin or combined option as well. Please note that this option is an inclusive feature of our Whole School Backup service.