2019/2020 Service Definition

Remote Desktop Access (SGD)

About the Service

The Remote Desktop Access service provides a secure connection using your web browser from a remote or home location to your school network desktop or terminal server.

Head teachers and teaching staff find this service invaluable in providing access to files, applications or data when away from school, allowing greater flexibility for staff to work from home or other locations. Typically schools use this to access SIMS from home.

What are the benefits?

  • Data can remain in school removing the need to carry portable hard drives, CDs or USB pen drives containing potentially sensitive data. All access to data using the remote access service is encrypted.
  • It can form part of your data protection strategy to avoid sensitive data being stored on laptops and personal devices, as all data remains securely stored on your school network.
  • Increases productivity and flexibility by allowing staff access to the school's systems out of standard hours or during school holidays.

What's Included?

Service Features

Feature Description

Remote Desktop Access Service

  • The Remote Desktop Access service provides a secure connection using your web browser, at a remote or home location, to your school network desktop or Terminal Server using Oracle's Secure Global Desktop (SGD) application.
  • Users connect using a web browser. The Remote Desktop Access service then authenticates via the web browser and connects the user to their network desktop or Terminal Server.

 

Documentation

  • Documentation is provided to assist with the setup of the school's onsite servers and how to use the remote access service from external PCs and laptops.

Administration

  • Remote Access Service is a centralised service provided by BT Lancashire Services that uses Oracle's Secure Global Desktop (SGD) application.

Security

  • The  connection is encrypted and secured using the user's network account and security certificate.