2019/2020 Service Definition

Broadband & Online Services Bundle

About the Service 

Our broadband services provide essential features designed for education, to support your school with first class reliable and trusted broadband. 

Our broadband uses the CLEO network, covering Cumbria and Lancashire, to connect to the internet through the UK Universities (JANET) network. JANET also interconnects with other regional schools' networks across the UK to form The National Education Network (The NEN). The CLEO broadband network has been helping to protect pupils' online learning for nearly 20 years, and our continued investment has ensured schools can benefit from the latest bandwidth options and security features. 

Once connected you will become a part of our private educational network which provides best in class educational security and filtering as standard. 

Broadband Bundle Options 2019/2020


Our most popular Broadband and Online Services bundle incorporating essential products and services for your school. It ensures that your school benefits from inclusive education focused services to support online learning. Broadband bandwidth includes options for Primary and Secondary Schools.


Our Broadband plus Filtering option is tailored specifically for Secondary schools. This service aims to provide Secondary schools with more flexibility by focusing on broadband and filtering only, while still having the benefit of being part of a private Wide Area Network (WAN) for schools. Other services can then be managed in-house.


Our Small Broadband and Online Services Bundle offers Primary, Nursery, Special and Short-Stay/PRU schools flexibility on the features to include in their bundle. The bundle excludes School Website, Moodle and MDM licenses which can all be purchased separately if required.

What are the benefits?

  • A range of bandwidth options up to 1Gbps with unlimited data usage, suitable for all schools.
  • Inclusive Lightspeed internet filtering, which can be customised locally to your school's needs, helps ensure your school meets the online safeguarding requirements expected by Ofsted.
  • Includes all broadband hardware, with no extra charges for fault resolution callouts or replacement of faulty broadband hardware. All supported by our field engineers and Service Centre, centrally located in Lancashire.
  • Fully managed broadband service including all configuration and security, makes managing your school's internet access safer and easier. Helps ensure your school meets the standards expected for data security under the new GDPR rules.
  • The CLEO broadband network connects to the internet via the UK Universities (JANET) network and a separate third party internet feed to ensure resilient connections to the internet.
  • Inclusive firewalls, gateways and security features such as comprehensive DDoS protection. No need to purchase and manage additional complex firewall hardware.
  • Reassurance, that in the event of external attack, both our network security experts and the JANET (JISC) CSIRT service are there to help protect your school. Our experts communicate directly with JANET CSIRT on your behalf, in the event that their Cyber Security specialists identify a cyber-security incident affecting the network or your school's broadband connection.

What's Included?

Service Features 

Broadband Options for Primary, Nursery, Special and Short-Stay Schools:

We offer a number of options for Primary, Nursery, Special and Short-Stay schools. Our standard broadband offering is our Superfast Broadband for Schools service. All our broadband connections enables schools to continue to benefit from connection to the CLEO broadband network and our CLEO Secure Schools Network service for added security protection as standard.

Download Speed Upload Speed Service Details
Up to
Up to

Superfast Broadband for Schools

For current customers we automatically upgrade your school from your 10Mbps service to Superfast Broadband3 once the service is available in your area. Based on either Fibre-to-the-Cabinet (FTTC) or Fibre-to-the-Premises (FTTP), this service includes free installation and includes a minimum upload speed of 7.5Mbps.
10Mbps 10Mbps

10Mbps broadband service

Based on either bonded multiple copper lines, radio or leased fibre to ensure both upload and download speeds (symmetrical) are at least 10Mbps. For existing customers, if we are unable to provide our up to 80Mbps download and up to 20Mbps upload Superfast Broadband Service to your school we will ensure you receive this alternative service.
40Mbps 40Mbps

40Mbps and 100Mbps broadband service

Based on fibre optic cable right to your school building to ensure both upload and download speeds (symmetrical) of 40Mbps or 100Mbps.
100Mbps 100Mbps



* Ultrafast Broadband for Schools Upgrade Option*

For current Superfast Broadband customers whose bandwidth demands are growing and are now seeking an upgrade, subject to geographic availability we are now pleased to be able to quote your school for the option of Fibre-to-the-Premises (FTTP).




Broadband Options for Secondary Schools:

We offer a number of options for fibre broadband suitable for Secondary schools.

Download Speed Upload Speeds Service Details
100Mbps 100Mbps

We currently provide all these options to Secondary schools connected to our network. For new customers we would be pleased to provide a quote for your school.

Connections are based on leased fibre or dark fibre right to your school building to ensure symmetrical upload and download speeds.

200Mbps 200Mbps
1Gbps 1Gbps



* Ultrafast Broadband for Schools Upgrade Option*

We are now pleased to offer Secondary schools alternative connectivity options, subject to geographic availability based on Fibre-to-the-Premises (FTTP).




  1. Please also read the Additional Information section below for full details of all the bandwidth options and related terms and conditions.

Service Features

Please refer to the separate service definition for each feature for full details.

Broadband & Online Service Bundles

Feature Description
Full Bundle Secondary School Broadband and Filtering Only  Small Broadband



  • Variety of broadband technologies providing a range of bandwidths up to 1 Gbps
Yes Yes Yes

Secure NetworkRead more ...

CLEO Secure Schools' Network

  • Connection to the CLEO private high capacity schools network (WAN), providing enhanced network security protection for pupils/staff and interconnection to the National Education Network (The NEN) via JANET the Universities network.
 Yes Yes Yes

Read more ...

Internet Filtering (Netsweeper)

  • Includes access to our central Netsweeper HTTP and HTTPS filtering system for safe internet access.
  • Includes local control and reporting features that can integrate with your school's Active Directory to tailor filtering to groups.
Yes Yes Yes

Remote Access

Read more ...

Remote Access Options

  • A range of remote access services for Schools.
  • Inclusive licences for Oracle's Secure Global Desktop. Enables staff access to SIMS and other files/applications on the school network from home, popular with Head teachers, teachers and School Business Managers.
  • Essential for access when working remotely.
Yes  Yes Yes 


Cloud Applications

Read more ...

Microsoft 365 (Email, Cloud Storage & Apps)

  • Our supported Microsoft 365 Education service, includes the following cloud functionality:
  • Email – Staff and student email including group calendaring.
  • SharePoint online – Staff document repository and collaboration environment including school website
  • OneDrive Pro – Cloud based storage for staff and students
  • Microsoft Office Web Apps – Basic Office functionality using Office Web Applications
  • Lync Basic – Instant messaging, collaboration and video conferencing
  • Our Office 365 for Education service includes our Service Centre support. 
Yes  No  Yes


Read more ...

Mobile Device Management (MDM) Licences

This service includes:

  • Licences for Lightspeed Mobile Device Management to manage pupils' and staff mobile devices E.g. iPads
  • MDM includes the ability to deploy apps to multiple devices simultaneously.
  • We also offer options for installation and a support service 


Optional Installation and Annual Support for MDM also available
 Optional Add-on  Optional Add-on


Read more ...

School Websites

  • Includes use of our website content management system (CMS) and associated website hosting and domain name management.
  • Our easy to use CMS ensures you can keep your own website up to date, publishing essential information for parents quickly and easily.


Optional design service
Optional Add-on Optional Add-on


School Websites

 Read more ...

Domain Name Registration & DNS management

Yes No Yes


Read more ...

Discovery Education Resources

Buy our broadband and Special Discounts on the following annual subscriptions:

  • Discovery Education Espresso
  • Discovery Education Coding (KS1-2)
Optional add-on Optional Add-on Optional add-on


Read more ...

Content Resources for Teachers

Your broadband bundle includes fantastic content services, accessible only via your School's broadband connection:

  • Free access and downloads from the internationally acclaimed British Pathe Archive.
  • Free access and downloads via the National Education Network (NEN) licence to the Audio Networks Music archive. The archive provides pupils with access to 1000s of copyright cleared music clips for use in school.
  • As a NEN connected School you also benefit from free access to a wide range of NEN resources developed by other Regional Broadband. See nen.gov.uk for full list of available resources.

Your NEN connection also provides access to JANET peering that provides dedicated access for CLEO connected schools to:

  • Microsoft EU
  • Google
  • BBC

The following learning resource websites are hosted on our central content infrastructure and are freely available to all UK schools:

Yes Yes  Yes

Engineer Support

Engineer Support & Hardware Replacement

Our broadband service includes support from specialist field engineers for fast response to faults. The majority of our broadband faults are resolved in less than two hours, often without a site visit.

Should this be required, your broadband service includes free on-site visits and free replacement of your broadband hardware in the event of failure. 
Yes Yes Yes

Ict Support

BT Lancashire Services ICT Service Centre

Operational from 8am to 6pm (Monday – Friday excluding Bank Holidays and statutory leave days), with escalation routes ensuring that if your school does experience problems with the service, that our staff are focused on solving your issues.

Yes Yes Yes