2020/2021 Service Definition

Advanced Technical Support: Servers and LAN Infrastructure

About the Service

This service enables a school's existing ICT support team to contact our technical specialists for advice, guidance and assistance with fault resolution in a wide list of technology areas.

What are the benefits?

  • Your school's Network Manager and ICT technicians will have access to additional expertise.
  • Ensures your ICT team is focussed on supporting your school, helping them deal with complex issues more easily.
  • The service is customised to your school's Technology Stack ensuring an agreed list of important features is included within the scope of the service.
  • A cost effective way of adding additional capability to your ICT support team.
  • Assists in the ongoing professional development of your ICT team through access to peer support.