Contact Us

New Customers

If you are a school and interested in learning more about  our services please contact us at:

0300-123-6797 Option 2 and ask for one of our Business Relationship Managers who will be pleased to help or alternatively you can email us directly on You can also register free for access to our catalogue online.

For Existing Customers:

To find out more about your current service features, additional options or to enquire about your SLA or billing contact or alternatively call 0300-123-6797 Option 2 (8am to 6pm Monday to Friday).

For all technical and service support calls contact our ICT Support Desk or 0300-123-6797 Option 1

Online Catalogue Purchases

Our hardware and software catalogue is provided in partnership with BT Business Direct. Please note you will need to login in to your account on our website to access the catalogue.

If you need help and assistance with an order or product listed please refer to detailed specifications on the website  or alternatively call 0870-429-3165. Alternatively if you wish to return an item please see online for the full returns policy and instructions.

If you have a query related to the invoice or journal transfer you have received for products you have ordered on the catalogue website please email

Customer Service

Contact for general advice, complaints and assistance with non-technical problems. We aim to respond to all customer contacts within five working days.

Education Projects

BT Lancashire Education Service proactively carry out a variety of service improvement projects during each year. From time to time your school may be asked during a project to contact us via a dedicated email address. Please always provide your school name and site code when emailing us:

Specialist support during project rollouts